We want you to have a smooth shopping
experience. If you are not completely satisfied with your purchase, you may
request a return in accordance with the terms mentioned below.

Return Eligibility

1. A return request can be raised within 7 days from the date of delivery/receipt of the product.

2. Return requests raised after 7 days from the date of delivery will not be accepted.

3. The product must be:

• Unused and unworn
• In its original and resalable condition
• Returned in the original shoe box/packaging
• Accompanied by the original shoe tags/labels
• Free from dirt, stains, footprints, scratches or any visible signs of use

4. Products showing signs of wear or usage, including dirty soles, footprints, creases, stains, damage or alteration, may be rejected during quality inspection.

Return Request & Reverse Pickup

1. Once a return request is successfully registered, a reverse pickup will be arranged through our designated logistics partner.
2. Reverse pickup may take up to 2 business days from the date the return request is approved/registered.
3. Business days exclude Saturdays, Sundays, National/Public Holidays, Election Days and applicable local holidays.
4. In certain serviceable locations, reverse pickup may not be available. In such cases, our Customer Care team will provide the applicable instructions.

Quality Check

1. Once the returned product reaches our warehouse, it will undergo a quality inspection.
2. The return will be accepted only if the product meets the return eligibility criteria mentioned in this policy.
3. If the returned product is found to be used, damaged, altered, incomplete or not in resalable condition, the return may be rejected.
4. If a return is rejected after quality inspection, the product may be sent back to the customer, subject to applicable logistics conditions.

Manufacturing / Finishing Defects

If you receive a product with an apparent manufacturing or finishing defect, please raise a return/complaint request within 7 days of delivery.

For such claims, it is mandatory to provide clear photographs/videos of the product, including:

• Complete product
• Defective/damaged area
• Shoe tags/labels
• Original shoe box/packaging
• Any other relevant details supporting the claim

Our team will review the claim and determine the appropriate resolution after inspection.

Damaged / Used Product Received

If the product appears to have been damaged, used or tampered with at the time of delivery, please report the issue within 7 days of receipt.

Clear photographs/videos showing the product, damage, tags and original packaging may be required for verification.

Refund Processing

1. Once the returned product is received at our warehouse and successfully passes the quality inspection, the refund will be initiated within 5–7 business days.
2. Business days exclude Saturdays, Sundays, National/Public Holidays, Election Days and applicable local holidays.
3. The actual time taken for the refunded amount to reflect in your bank account/card/wallet may vary depending on the payment method, bank or payment service provider.
4. For Cash on Delivery (COD) orders, the refund may be processed through the applicable refund method communicated by our Customer Care team.

Non-Returnable Conditions

A return may not be accepted in the following situations:

• Return request is raised after 7 days from delivery.
• Product has been worn or used.
• Product has dirty soles, footprints, stains or other visible signs of usage.
• Product has been washed, altered, repaired or damaged after delivery.
• Original shoe box/packaging is missing or significantly damaged.
• Original tags/labels are missing.
• Product is returned in an incomplete condition.
• Product does not match the product originally delivered.
• Product fails the quality inspection.

Online Purchase – Store/Outlet Complaints

Products purchased through our online channels are subject to the online return and refund process.

Return, refund or online-order complaints will not be entertained at Lehar retail stores or factory outlets, unless specifically instructed or authorized by Lehar Consumer Care.

Important Note

1. Raising a return request does not automatically guarantee acceptance of the return. The returned product must meet the applicable return conditions and pass quality inspection.
2. For manufacturing defects, finishing defects, damaged products or products received in an incorrect condition, customers may be required to provide supporting photographs/videos for verification.
3. Any resolution, including refund, replacement or other applicable assistance, will be determined based on the nature of the complaint and the outcome of the verification/quality inspection.
4. Return and refund timelines may be affected by unforeseen circumstances, logistics disruptions, natural events or other circumstances beyond our reasonable control.

Customer Support

For any return, refund or product-related assistance, please contact Lehar Consumer Care through the customer support channels provided on our website/order confirmation.